HYBRID CLOUD FOR PEAK LOADS AT DESTINATION GOTLAND

Destination Gotland is a wholly owned subsidiary of Rederi AB Gotland. On behalf of the Swedish government, they operate the ferry services between Visby, Nynäshamn and Oskarshamn.

THE CHALLENGES: RELIABLE EXPERTISE THAT WOULD NEVER FAIL

  1. During peak season, it is absolutely crucial that their booking systems work. The ferry service affects the entire island of Gotland and all their inhabitants.
  2. They were looking for expertise and experience in managing and operating booking system

Read the whole customer case here – Destination Gotland customer case

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WHEN BUSINESS CONTINUITY IS KEY

Semantix, Scandinavia’s largest language company, chose Basefarm as their managed service provider to manage their business critical applications. High availability, security expertise and flexible solutions were on the wish list during the procurement process.

“Basefarm presented an ability to handle the criteria we had, while also having the operational capacity to match the size of Semantix. Besides having the technical know-how and the financial stability, they are able to deliver flexible and specialized solutions,” says Mats Zetterberg, IT Operations Manager at Semantix.

Read the whole customer case here – Semantix customer case 

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MUSIC IN THE CLOUD PROVIDES NEW OPPORTUNITIES FOR TECH COMPANIES

The digital music company X5 Music wanted to create a new environment for its digital music services. With more services in the cloud, they have both gained more time for development and reduced the need of support.

The Swedish music company X5 Music operates several digital music services. They developed much of the technology behind the services themselves, and as their success increased, so did the demands.

“The demands placed on us and our applications regarding availability and support became increasingly difficult for our small development team to manage,” says Klas Broman, CTO for X5 Music. “We needed help with support, monitoring and as creating a more uniform operating environment. This was the situation when we contacted Basefarm.

Read the whole customer case here – X5 Music customer case

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THE BANK THAT CAN SLEEP WELL AT NIGHT

MedMera Bank was looking for a partner who could take responsibility for the operation of the bank’s payment flow systems and meet extremely high standards of security and availability. The choice fell on Basefarm, which since 2015 has had overall responsibility for operation of the bank’s central payment system.

When in 2015 MedMera Bank saw a need to upgrade its operations environment, it sought a supplier that could meet the very high standards of security, delivery and availability that apply in the payment world.

“We also needed a partner who was proactive and kept up with the constant development of the industry,” says Carita Weiss, CIO of MedMera Bank.

Following a long procurement and evaluation process involving several possible operations providers, the choice finally fell on Basefarm and its PCI DSS hosting platform in Sweden.

Read the whole customer case here – MedMera Bank costumer case

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SECURE PAYMENTS WITH PAYEX

Why Payex chose basefarm to help build and run their pci dss operational platform

PayEx needed to design, build and run their state of the art Nordic payment solution catering robustness, flexibility and cost efficiency. The platform needed to be PCI DSS compliant as it exchanges, processes and stores huge amounts of card data and financial information. The solution is mission critical and margins and reputation are built over time, by delivering payment services with high quality, competence and value. They needed a secure and stable environment and a partner with solid systems for operations and interaction, as well as an “advisor” regarding technology.

Basefarm designed the platform in close collaboration with PayEx. Since the PCI solution went live in the summer of 2011, it has now passed 300 million transactions with excellent performance, peaking at around 1.3 million transactions per day. PayEx use Basefarm actively and proactively in decision-making regarding the environment and other challenges related to technology.

Read the whole customer case here

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SBAB SAVES 7 MILLION SECONDS

Basefarm’s stable cloud and managed services shorten SBAB’s response time for their most business-critical system by 7 million seconds. “We appreciate Basefarm’s professionalism, their operational delivery and their focus on innovating the business,” says Jan Stenkvist, Senior Vendor Manager at SBAB, answering the question why SBAB is deepening their collaboration with Basefarm.

FROM DAILY INTERRUPTIONS…

Previously, SBAB was comprised by performance issues in one of the most important IT-systems at the bank: the Credit Preparation System. The system is used by customers to apply for a loan through either the website, or one of SBAB’s 150 customer service administrators. The performance problem required a proactive restart – every day. The administrators and the customers had to wait for more than 10 seconds before the system responded, which was unacceptable.

Read the whole customer case here – SBAB customer case

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NORDKAP: WHERE INSIGHTS AND FINANCES CONNECT

Introducing Nordkap: a Swedish company that offers solutions for the treasury function of capital intense companies. The solution is a completely web-based, installation-free SaaS platform. In a short timeframe, Nordkap has established themselves as the leading web-based treasury system in Sweden and Norway. Now, their focus is to continue to improve and develop the system in order to expand – both in the Nordic region and Europe.

EXPANSION REQUIRES TRUST, SECURITY AND RELIABILITY

As Nordkap grew and started acquiring bigger customers, the requirements on their data security levels increased. Nordkap also wanted to develop an internal strategy to be able to capitalize on customer data stored in the platform, which also contributed to the need for higher data security levels.

Before Nordkap found their way to Basefarm, they had hired another supplier for operational solutions. In their decision-making process at the time, keeping costs down received the highest priority, as the company was still in a start-up phase. However, one of the problems Nordkap was experiencing was that the solution wasn’t stable enough and, in some cases, the service would completely shut down. On top of the service being unreliable, the communication from the supplier was also inadequate – no information was provided when the problems arose nor was it communicated how long it would take before the problems were resolved. This level of operational insecurity jeopardized the trust Nordkap’s customers’ had in them.

Read the whole customer case

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WORLD-CLASS PUBLIC E-ADMINISTRATION IN NORWAY

“We landed on a mix of suppliers that best fulfilled our criteria. Basefarm was the best operations supplier.”

So says Edvard Pedersen, project manager for the Altinn solution at the Brønnøysund Register Centre. The government’s ambition is that Norwegian public electronic administration (e-administration) should be the best in the world. Altinn is perhaps their most important card.

“We must have a partner and supplier right out of the top drawer in order to achieve this goal. Basefarm is an important part of achieving the government’s ambitious target,” says Pedersen, who counts his supplier as a partner. We must have an operator and supplier right out of the top drawer in order to achieve this goal.
The decision to award the operations contract was made on the basis of stable operation, predictability, economy, scalability and security. Seen as a whole, Basefarm delivered the best bid,” says Pedersen.

Read the whole customer case here

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